Return Guide
HOW TO RETURN YOUR ITEMS
FAST & EASY
2. Enter your order number and e-mail address to log in.
3. Select the item you would like to return along with the return reason.
4. You will then receive a confirmation of the return registration by e-mail.
5. Wrap your product properly to avoid any damage during shipping. We recommend that you reuse the shipping bag.
6. Apply the enclosed return label* on the package. Make sure to cover up or remove the original label and any other bar codes on the package. If you have note received a pre-paid return label, please contact Customer Care via webshop@mosscopenhagen.com
7. Drop your return package at your local post office/parcel store.
8. Your refund will be processed as soon as we have received and registered the returned products in our warehouse. The refund can take up to 14 business days after we have received the package.
9. Packages must be sent to our warehouse to the following address: MOSS CPH A/S, Artvej 1, 7100 Vejle, Denmark.
* Enclosed return labels are not available in all countries.
CONDITIONS TO BE AWARE OF
You have 30 days from receiving your order, to return the items and request a refund.
All products must be returned in original condition and with the tags still attached.
We are not able to exchange sizes, you must therefore place a new order. We are not able to collect your package at a drop point or postal office.
We advise you to get a proof of postage, should your package be lost or damaged on the way. It also gives us a chance to support you in case any issues should occur. In the case of postal returns, Moss Copenhagen will not accept or pay the delivery or return charges.
If you have received a prepaid return label in your package you are welcome to use that.
The cost of using our label will be deducted from the total refunded amount.
Should you have any questions or in case you have not received a return label you are welcome to contact us here: webshop@mosscopenhagen.com
You can read more information on returns here
HOW TO RETURN YOUR ITEMS FAST & EASY
1. Go to our Return and Claims portal
2. Enter your order number and e-mail address to log in.
1. Go to our Return and Claims portal
2. Enter your order number and e-mail address to log in.
3. Select the item you would like to return along with the return reason.
4. You will then receive a confirmation of the return registration by e-mail.
5. Wrap your product properly to avoid any damage during shipping. We recommend that you reuse the shipping bag.
6. Apply the enclosed return label* on the package. Make sure to cover up or remove the original label and any other bar codes on the package. If you have not received a pre-paid return label, please contact Customer Care via webshop@mosscopenhagen.com
7. Drop your return package at your local post office/parcel store.
8. Your refund will be processed as soon as we have received and registered the returned products in our warehouse. The refund can take up to 14 business days after we have received the package.
9. Packages must be sent to our warehouse to the following address: MOSS CPH A/S, Artvej 1, 7100 Vejle, Denmark.
* Enclosed return labels are not available in all countries.
CONDITIONS TO BE AWARE OF
You have 30 days from receiving your order to return the items and request a refund.
All products must be returned in original condition and with the tags still attached.
You can read more information on returns here
You have 30 days from receiving your order to return the items and request a refund.
All products must be returned in original condition and with the tags still attached.
We are not able to exchange sizes, you must therefore place a new order. We are not able to collect your package at a drop point or postal office.
We advise you to get a proof of postage, should your package be lost or damaged on the way. It also gives us a chance to support you in case any issues should occur.
In the case of postal returns, Moss Copenhagen will not accept or pay the delivery or return charges.
If you have received a prepaid return label in your package you are welcome to use that.
The cost of using our label will be deducted from the total refunded amount.
Should you have any questions or in case you have not received a return label you are welcome to contact us here: webshop@mosscopenhagen.com
You can read more information on returns here