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Free shipping with Click and Collect in Denmark30 days return policy
Free shipping with Click and Collect in Denmark

Return Information

When making a return please note:

You have 30 days from receiving the package to return your item and request a refund.

In Denmark you have the possibility to return, or exchange your purchase in all our Moss Copenhagen stores.

If using our prepaid labels, a return fee will be deducted from the total refunded amount.

Prepaid return labels are only available in the following countries:

Denmark: 35 DKK

Sweden: 100 SEK

Austria, Belgium, Germany, Ireland, Luxembourg, and Poland: 10 EUR

In the rest of Europe, you are responsible for purchasing a return label.

In case of postal returns Moss Copenhagen will not accept or pay the shipping costs.
We as a company are not able to collect packages from parcel shops, therefore must all packages be shipped directly to our warehouse address stated below.

It can take up to 14 days for the package to arrive to our warehouse. Once we have received it, we will process your return, and refund the amount by the same payment method you used at purchase. The refund takes 2 to 4 business days.

All items must be returned in the same condition in which you received them. We will inspect the condition of the items before proceeding to refund. The shipment cost will not be refunded in case of partial returns, only when returning the whole order.

If you are based in Norway, please contact oslo@mosscopenhagen.com
All other countries – please click on the link below to register your return request.
When making a return please note:

You have 30 days from receiving the package to return your item and request a refund.

In Denmark you have the possibility to return, or exchange your purchase in all our Moss Copenhagen stores.

If using our prepaid labels, a return fee will be deducted from the total refunded amount.

Prepaid return labels are only available in the following countries:

Denmark: 35 DKK

Sweden: 100 SEK

Austria, Belgium, Germany, Ireland, Luxembourg, and Poland: 10 EUR

In the rest of Europe, you are responsible for purchasing a return label.

In case of postal returns Moss Copenhagen will not accept or pay the shipping costs.


We as a company are not able to collect packages from parcel shops, therefore must all packages be shipped directly to our warehouse address stated below.

It can take up to 14 days for the package to arrive to our warehouse.

Once we have received it, we will process your return, and refund the amount by the same payment method you used at purchase.

The refund takes 2 to 4 business days.

All items must be returned in the same condition in which you received them. We will inspect the condition of the items before proceeding to refund.

The shipment cost will not be refunded in case of partial returns, only when returning the whole order.

If you are based in Norway, please contact oslo@mosscopenhagen.com

All other countries – please click on the link below to register your return request.

Return Address


Below please find the return addresses.


Return address all countries (EXCEPT NORWAY)

MOSS CPH A/S
Artvej 1
7100 Vejle
Denmark


Return address Norway

Please contact oslo@mosscopenhagen.com with the information of your return

Please note: We are not able to collect your package at a drop point or postal office.

Shipment address:

MSCH Copenhagen
Steen og Strøm Department Store
Kongensgate 23
0153 Oslo
Norway
Phone: +47 47 51 91 15

We recommend sending the package by registered mail.
Moss Copenhagen is not responsible for packages not arriving due to postal issue.

Contact us


Should you have any questions regarding your return, please click on the link below.

Contact us