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Order and delivery information



Items bought between 25th of November and 23rd of December can be returned until 31st of January 2023.


Below your can find the details of Christmas shipping times.

We are currently shipping orders to all EU-countries and Norway.

Shipping prices and details

Denmark


Shipping prices and last order dates before Christmas

Always free shipping to Moss Copenhagen Stores in Denmark.
Use our Click and Collect service at checkout.*

*Please note, if you do not pick up your package you will be charged a return fee on 35 DKK.

GLS PICK-UP / PARCEL SHOP

Last Order Date
Price Free Shipping
18th of December
29 DKK
400 DKK


GLS HOME DELIVERY

Last Order Date
Price Free Shipping
18th of December 69 DKK
600 DKK

Europe


Shipping prices and last order dates before Christmas


Country

Last Order Date
Price Free Shipping
Austria

15th of December 10 EUR
60 EUR
Belgium

15th of December
10 EUR
60 EUR
Finland

15th of December
15 EUR 60 EUR
France

15th of December
15 EUR 60 EUR
Germany

15th of December
10 EUR 60 EUR
Ireland

15th of December
20 EUR 80 EUR
Italy

15th of December
17 EUR 60 EUR
Luxembourg

15th of December
15 EUR 60 EUR
Netherlands

15th of December
10 EUR 60 EUR
Norway

12th of December 145 NOK
1200 NOK
Spain

15th of December
20 EUR 60 EUR
Sweden

15th of December
100 SEK
600 SEK
Rest of EU
9th of December
20 EUR 80 EUR

Payment methods


You can choose between various payment methods: Debit or Credit Card Visa, Visa Electron, Visa/Dankort or MasterCard.

Payments with debit cards will be charged in real time.

Mobilepay


If you are a Danish customer, you have the option to pay with MobilePay.
Please have your phone ready to accept the payment.

Currencies


The prices on www.mosscopenhagen.com are quoted in DKK, SEK, NOK or EUR, depending of your choice of shipping destination.

Order confirmation


When you have completed the order, you will receive an order confirmation.
The order confirmation contains all relevant information about your purchase. Please check that everything is as expected.

Please keep the order confirmation, as it is your proof of the order and your invoice.

Your order has been shipped


Once your goods leave our warehouse to be delivered, your payment will be drawn on the selected payment service.

We will send you a mail with a tracking number once your order is shipped from our warehouse.

Cancellations


When you click “Complete payment" and the receipt appears on your screen, you are no longer able to cancel your order.
It is immediately sent to our warehouse who will start processing your order.

You will need to return the garments once it is delivered or deny the delivery.

Please note – it is not possible to reply to the email with your order confirmation.

Instead please contact our customer service:

Contact us